Please read these terms carefully before using awan14's services
By accessing, registering, or using awan14's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must discontinue use of our services immediately.
For the purposes of these Terms and Conditions, the following definitions apply:
These Terms and Conditions constitute a legally binding agreement between you and awan14. By creating an account, placing bets, depositing funds, or otherwise using our services, you expressly agree to comply with these terms, as well as our Privacy Policy and Responsible Gaming policy.
We reserve the right to modify, amend, or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting to this page, with the "Last Updated" date revised accordingly. Continued use of awan14 services after such changes constitutes your acceptance of the modified terms. We recommend reviewing this page periodically to stay informed of updates.
If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
To register and use awan14's services, you must meet the following eligibility criteria:
awan14 has zero tolerance for underage gambling. Any user found to be under 21 years of age will have their account permanently closed, and all funds will be confiscated. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites.
To create an awan14 account, you must provide accurate, complete, and current information, including your full legal name, date of birth, email address, phone number, and residential address. Any false, misleading, or incomplete information may result in account suspension or termination.
awan14 is committed to preventing fraud, money laundering, and underage gambling. As part of our compliance obligations, we require all users to complete a KYC verification process. You may be asked to submit the following documents:
Verification typically takes 1-24 hours. Withdrawals may be delayed or restricted until verification is complete. We reserve the right to request additional documentation at any time, including for subsequent withdrawals or if suspicious activity is detected.
You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must not share your login information with any third party. awan14 will never ask you for your password via email, phone, or any other communication channel.
If you suspect unauthorized access to your account, you must notify our customer support team immediately at [email protected]. You remain liable for all activity conducted through your account until we receive notice of a security breach and have had a reasonable opportunity to act.
awan14 reserves the right to suspend, restrict, or terminate any account at our sole discretion, including but not limited to cases involving:
awan14 accepts deposits via the following methods available to Indonesian users:
Deposits are typically processed instantly. The minimum deposit amount is Rp 50.000. There is no maximum deposit limit, though unusually large transactions may be subject to additional verification for security purposes.
Withdrawals can be made to the same payment method used for deposits, or to a verified bank account or e-wallet registered in your name. Withdrawal requests are processed within 1-24 hours for verified accounts. Processing times may be longer for first-time withdrawals or large amounts exceeding Rp 10.000.000.
The minimum withdrawal amount is Rp 100.000. awan14 does not charge withdrawal fees, though your bank or e-wallet provider may impose their own transaction fees.
awan14 complies with international anti-money laundering (AML) regulations. Deposits must be wagered at least once before a withdrawal can be processed. Withdrawals must be made to an account in the same name as your awan14 account. Third-party deposits and withdrawals are strictly prohibited.
We reserve the right to conduct additional due diligence on large or suspicious transactions and to report suspicious activity to relevant authorities as required by law.
awan14 may offer bonuses, free bets, and promotional incentives from time to time. All bonuses are subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, and expiration dates. These terms are clearly stated in the promotional material and must be accepted before claiming a bonus.
Bonus funds are typically subject to wagering requirements before they can be withdrawn. For example, a bonus with a 10x wagering requirement means you must place bets totaling 10 times the bonus amount before the bonus becomes withdrawable.
Not all games contribute equally to wagering requirements. Slots generally contribute 100%, while table games and live casino may contribute 10-20%. Specific contribution rates are stated in each promotion's terms.
awan14 strictly prohibits bonus abuse, including but not limited to creating multiple accounts to claim the same bonus, betting opposite outcomes, or using strategies designed solely to clear wagering requirements without risk. Any user found engaging in bonus abuse will have their bonuses forfeited and their account suspended or terminated.
All sports bets are settled based on official results as determined by the relevant sports governing body. In the event of a match postponement, cancellation, or abandonment, bets will be voided and stakes returned unless otherwise stated in the specific market rules.
awan14 reserves the right to void bets placed on events with obvious pricing errors, technical glitches, or after the outcome is already known.
All casino games use certified random number generators (RNG) or live dealers to ensure fairness. Game outcomes are final and cannot be reversed except in cases of clear technical malfunction, as determined by awan14 and the game provider.
The following activities are strictly prohibited on awan14:
Violation of these rules will result in immediate account suspension, forfeiture of funds, and potential legal action.
awan14 is committed to promoting responsible gaming and preventing problem gambling. We provide the following tools to help you stay in control:
If you feel that gambling is becoming a problem, we encourage you to seek help. Visit our Responsible Gaming page for resources and support contacts.
To the fullest extent permitted by law, awan14 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to:
awan14 provides services on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free service and are not responsible for losses resulting from circumstances beyond our reasonable control.
awan14 reserves the right to suspend or terminate your account at any time, with or without prior notice, for any reason including but not limited to violation of these terms, fraudulent activity, or requests for self-exclusion.
Upon termination, all pending bets will be settled according to the outcome, and your remaining account balance (excluding forfeited bonuses) will be returned to you via your registered payment method, subject to successful KYC verification.
You may request account closure at any time by contacting customer support at [email protected]. Closures requested as part of a self-exclusion program will be processed according to our Responsible Gaming policy.
These Terms and Conditions are governed by and construed in accordance with international gaming regulations and the laws applicable to online betting operations. Any disputes arising from your use of awan14 shall be resolved through good-faith negotiation with our customer support team.
If a dispute cannot be resolved amicably, both parties agree to submit to binding arbitration in accordance with internationally recognized arbitration procedures. Legal proceedings, if necessary, shall be conducted in a jurisdiction mutually agreed upon by both parties.
If you have questions about these Terms and Conditions, or if you need assistance with your account, please contact our customer support team:
For privacy-related inquiries, please refer to our Privacy Policy. For responsible gaming support, visit our Responsible Gaming page.
SSL encryption and secure payment processing protect your data and transactions
Certified RNG and live dealer games ensure transparent and fair outcomes
Strict KYC procedures prevent underage gambling and ensure legal compliance
Self-limit tools and support resources help you stay in control of your betting
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